Swisspresence Executive AI Advisory
Service Terms, Cancellation & Refund Policy
Last updated: 18 August 2026
These terms apply to the AI Governance Readiness Review supplied by SWISSPRESENCE DOT COM SA (“Swisspresence”), Muzzano, Switzerland. The service is designed primarily for companies, boards, business owners and professional leadership teams.
1. Service scope
The AI Governance Readiness Review includes a confidential preliminary questionnaire, one 45-minute executive consultation, an executive readiness scorecard and three priority recommendations. It is an advisory assessment and does not constitute legal, regulatory, audit, certification, investment or technology-assurance advice.
2. Price and advance payment
The price is CHF 490.00 plus 8.1% Swiss VAT, for a total payment of CHF 529.69. Full payment is required before access to the questionnaire and before scheduling the consultation. The order becomes binding when the customer completes payment through Stripe and receives confirmation.
3. Booking and customer responsibilities
The consultation should normally be booked within 30 calendar days of purchase. The customer must provide accurate information, use the same email address for payment and the questionnaire, and submit the questionnaire sufficiently in advance of the consultation. If additional time is required, the customer should contact Swisspresence before the 30-day period expires.
4. Rescheduling and cancellation
- A consultation may be rescheduled without charge when at least 48 hours’ notice is provided.
- Before the questionnaire has been submitted and before substantive analysis has begun, a cancellation requested more than 48 hours before the consultation is eligible for a full refund.
- For cancellations within 48 hours or non-attendance, the fee is normally non-refundable. Swisspresence may offer one alternative appointment at its discretion.
- Once the questionnaire has been submitted or substantive analysis has begun, Swisspresence may retain the reasonable portion of the fee corresponding to work already performed.
- If Swisspresence cannot provide the agreed service, the customer may choose a new appointment or a full refund.
5. Delivery
The scorecard and priority recommendations are normally delivered electronically within five business days after the consultation, unless a different timetable is agreed. Delivery depends on the customer supplying the required information and attending the consultation.
6. Refund requests and payment disputes
Refund or service concerns should first be sent to info@swisspresence.com, identifying the purchaser, payment date and reason for the request. Swisspresence will review the request promptly under this policy. Nothing in these terms limits rights that cannot lawfully be excluded.
7. Confidentiality and data
Information submitted for the review will be treated confidentially and used to prepare and deliver the service, administer payment and maintain appropriate business records. Customers should not submit unnecessary special-category, highly sensitive or third-party personal data.
8. No guaranteed outcome
The review provides an independent professional assessment based on the information available at the time. Swisspresence does not guarantee a specific commercial, financial, regulatory or technical result, nor that every AI-related risk will be identified.
9. Intellectual property
The customer may use the delivered scorecard and recommendations internally. Swisspresence retains ownership of its underlying methodology, templates, frameworks and know-how. Materials may not be resold, republished or represented as a certification without written permission.
10. Liability
To the extent permitted by applicable law, Swisspresence is not liable for indirect or consequential losses or for decisions taken solely on the basis of the review. Nothing excludes liability that cannot legally be limited.
11. Applicable law
These terms are governed by Swiss law. The place of jurisdiction is the registered seat of Swisspresence, subject to mandatory jurisdiction and consumer-protection rules that may apply.
12. Contact
SWISSPRESENCE DOT COM SA
Muzzano, Switzerland
info@swisspresence.com
Important: By completing payment, the customer confirms that these terms were available before purchase and accepts the advance-payment, cancellation and refund conditions described above.